This Complaint Handling Procedure (CHP) outlines the formal process adopted by RI Services
Pte Ltd (A1 Inspection) to receive, evaluate, manage, resolve, and record complaints from
customers, partners, and stakeholders. The goal is to ensure that all complaints are handled
fairly, consistently, promptly, and transparently.
REGULATED BY RICS:
A1 Inspection is regulated by RICS for the provision of surveying services. This means we agree to uphold the RICS Rules of Conduct and all other applicable mandatory professional practice requirements of RICS, which can be found at www.rics.org. As an RICS regulated firm we have committed to cooperating with RICS in ensuring compliance with its standards. The firm’s nominated RICS Responsible Principal is [ONG YU JUN, Director, +65 92785785].
Click here to access the complaints handling procedure: https://a1inspection.sg/wp-content/uploads/2026/09/A1-Inspection-Complaint-Handling-Procedure-CHP-2-1-1.pdf